The ring must be examined by a specialist. If it is a manufacturing defect, you have the right to free repair, exchange or return. If this happened through your fault, all responsibility and all expenses lie with you.
The warranty for jewelry is provided for two years from the date of receipt of the product by the buyer. If a manufacturing defect is detected, free warranty repairs, exchanges, and money back are possible.
Jewelry that is broken or damaged due to the buyer's fault is not subject to warranty!
Unfortunately no!
Jewelry broken due to the buyer's fault is not subject to warranty!
When playing with children, doing homework, playing sports and other pleasant and useful activities, take off your jewelry!
As practice shows, gold fastening rings do not unbend on their own.
Most likely, the chain was subjected to a large mechanical load, i.e. she was pulled or pulled hard.
Jewelry damaged due to the fault of the buyer is not subject to warranty repair.
We do not accept responsibility for lost products or parts of products.
If it's a manufacturing defect, it's possible.
If this happened due to the fault of the buyer as a result of careless operation - deformation, fall, not taking it off while sleeping, visiting a shower or sauna with a suspension -
repairs at buyer's expense, if possible at all
You can buy jewelry in our online store www.auditor585.de. For every purchase we issue an invoice
which is a warranty card. Warranty according to German law - 2 years from the date of receipt of the product.
Products broken due to the buyer's fault are not subject to exchange, return or warranty repair. (AGB)
This must be decided by the jeweler; if it is a manufacturing defect, warranty repair or exchange is possible
if the chain breaks as a result of careless handling, repairs, if possible, are at the expense of the buyer.
This issue should be decided by an expert - perhaps the pearls are poorly secured, perhaps you slept in them and deformed them, perhaps they got wet - the glue has weakened.
You need to show it to an expert jeweler to determine whose fault it was - the factory did not fasten it well or you attached the ring well :))))
Different countries have different minimum guarantee periods.
Products damaged due to the customer's fault are not covered by the warranty.
Can. The store will contact a specialist - if the fastening is bad - warranty repair, if the damage is due to the client's fault - repair at the client's expense.
Of course, there is no such guarantee. Our jewelry looks much better and more beautiful in real life, because no photograph, even the best one, can convey the shine of gold or silver and the play of color and light on the stones! If you do not like the product, you have the legal right to exchange or return the product within 14 days from the date of receipt and receive a refund. More details here, in our terms of sale: http://www.auditor585.de/content /38/a-g-b/1/
The ring should be examined by an expert jeweler.
If it is a bad fastener, you can request warranty repair or exchange.
If the stone falls out as a result of careless handling of the ring - the ring was dropped, the ring was used in a sauna, or it is deformed -
In this case, the warranty is lost and repairs will be at your expense.
This should be determined by an independent jeweler expert.
If the stone was poorly secured, then there is a manufacturing defect; you have the right to warranty repair or exchange of the product.
If the ring is damaged as a result of careless wear, repairs are at the client's expense.
This is a fairly thick galvanic factory gold plating, many manufacturers provide a guarantee of up to 10 years.
Of course, it is better not to wear any pendants, otherwise faster wear may occur.
Again, it depends on the weight of the cross and how it will run along the chain.
One of my friends has been wearing a cross on a similar chain for about 2 years, and everything is fine.
But of course it’s better not to do this, at your own peril and risk.
It all depends on the manufacturer - someone hangs lead seals the old fashioned way
and some limit themselves to a stamped or laser test on the product.
The presence of a lead seal is not mandatory and is not proof of the quality or conformity of the product.
According to German law, the warranty for jewelry is provided for two years from the date of receipt of the product by the buyer. If a factory defect is detected, free warranty repairs, exchanges, and money back are possible.
Jewelry that is broken or damaged due to the fault of the buyer is not subject to warranty!
+491636411541
Jewelry Guarantee
We bought a ring, and on the second day the insert with stones and gold fell out of it as a result of a faulty product, no mechanical impact was exerted on it, the fallen part of the ring was lost. Can I get a refund for a defective ring, if any?