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F.A.Q.
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Hello, I bought earrings and a stone fell out. What possibility is there to exchange or repair? Greetings, Regina Pachmayr
More details here: http://www.auditor585.de/faq/show/ 234/1/obmen-i-vozvrat-izdelii/ Our jeweler will check the product:
1. If this is a manufacturing defect, replacement or warranty repair.
2. If a stone falls out as a result of careless use, shipment and repair (if possible) are at the expense of the client.