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F.A.Q.
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The English Lock on the earrings has loosened. What is the problem and what to do next?
Dear Ladies and Gentlemen,


weakening of the English lock during operation is not an indicator of poor quality of the product.
The hook or English lock on earrings is the most common type of latch. It is used in heavy and large jewelry, although we often see it on simpler products. Consists of a hook and a pin. The earring is a narrow metal strip that covers the earlobe from below, and the pin is inserted into the pierced hole of the earlobe from above. The pin has a recess with a thickness almost equal to the width of the hook, so when it gets into its hole, the hook closes the lock, the fastening process ends with a barely audible click. Due to this design, earrings with an English lock are considered the most reliable and comfortable.

The earring lock is made of the same material as the earrings themselves - gold or silver, which are soft, ductile metals. Therefore, when using earrings, you must adhere to the following recommendations
operation:

1. Close the earrings by gently pressing the hook until the first click is heard. The castle is closed. Further pushing of the ear wire towards the earlobe will lead to bent or broken pin.
2. Earrings must be removed: during sleep, during sports and when playing with children, while visiting the sauna and swimming pool, while washing or coloring your hair, while removing a sweater over your head.
3. It is recommended to unfasten the earring lock slowly, without excessive physical effort. Place your thumb on the end of the earring, and your index finger on the top of the pin, pressing it against your index finger. If you have any difficulties, ask your household for help. After several closing and opening processes, a tight lock will initially develop. Or you can put a drop of sunflower or olive oil on the pin.
4. It is necessary to look especially carefully at children's earrings, since they are more miniature and fragile - do not allow children with earrings on to play or play sports, or sleep in earrings.

These recommendations will help protect the lock and earrings from mechanical and chemical damage.

Since silver and gold are soft, malleable metals, an English lock may become loose during rough use, which is not a manufacturing defect.


If the lock begins to unfasten on its own or does not “click” when closing, you should, with the lock open, carefully, by pressing the pad of your finger, slightly push the pin downwards towards the movable hinge of the fastening of the hook. The lock will begin to work correctly. If you are unable to restore the lock’s operation on your own, you should contact any jewelry store or workshop for adjustment. This work should cost around 5 euros.
If you wish, we can adjust the lock free of charge, but you will need to pay for postage both ways.




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