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F.A.Q.
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A month ago I bought a silver chain, at the moment it was peeling, when I came to the store they took it for examination, giving me a receipt, and then they said that if the examination proves that it is my fault, I will have to pay for the examination. Is this so and why is it
According to German law, the warranty for jewelry is provided for two years from the date of receipt of the product by the buyer. If a factory defect is detected, free warranty repairs, exchanges, and money back are possible.Jewelry that is broken or damaged due to the fault of the buyer is not subject to warranty!