F.A.Q.
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# Jewelry
What is "jewelry"?
Where can you buy Russian gold, 585 standard, in Paris?
Hello, I would like to ask if it is possible to somehow melt down a gold chain from a couple of rings and make some other chain? Thanks in advance for your answer.
Why do you have to take off your jewelry when visiting a sauna or swimming pool?
Good afternoon. My name is Anton. I represent the Russian jewelry company
Russian gold chains - what is it?
Russian gold coins - what is it?
Russian gold hallmark - what is it?
Where can you see the weight of products?
I lost the clasp for the white gold stud. Is it possible to purchase such a clasp from you? Sincerely, Elena Gann
How can you prove the gold standard is correct?
Why are Russian gold and silver in Russia more expensive than on your page?
On vacation I bought beads from Mallorca Perlen. It turned out that it was plastic. What should I do now?
I bought a gold chain at the market for cheap. It turned out to be gilded silver. What to do?
On vacation we were taken to a jewelry factory. But the prices there turned out to be more expensive than yours! Why?
Is it possible to order one earring from you, and not a pair, since the second one was lost?
Chain and bracelet
I can borrow gold from you.
mne otsen nravitsja vqbar vasqh ukrasenij mq presmotreli koe sto no takuju summu srazu ne mozem iz semeinogo budzeta potratit.esli u vas vozmost oplatq pokupki v rasro4ku.esli da to kakie u vas uslovija...
I bought a ring art. 112-314-9 with alexandrite from your company. How can I order the same pendant as a set?
Do you have payment in installments?
Hello, please tell me can I buy your product on credit?
Yesterday I bought a ring with mother-of-pearl in the shape of a flower. It was reduced by 1 size in the workshop at the store. Today this flower fell off - what can I count on in this situation?
How much will the work cost - our gold is 10g, and the chain is Austrian, for example nr.KTR2215? We’ll think about it and decide. Thank you.
I bought a silver ring, it took me 3 days and the ring broke. what to do? Is warranty repair possible?







