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Jewelry GuaranteeF.A.Q. › Russian Gold in Germany (Russisches Gold, Silber, Schmuck) Jewelry: Auditor GmbH
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We bought a ring, and on the second day the insert with stones and gold fell out of it as a result of a faulty product, no mechanical impact was exerted on it, the fallen part of the ring was lost. Can I get a refund for a defective ring, if any? What guarantee do you provide for jewelry? The gold chain was broken by my child. Is warranty repair possible? I bought the gold chain six months ago. Her fastening ring became bent and lost. Is this case subject to warranty repair? I bought earrings, the clasp is very weak, it constantly comes undone. Can I change my earrings? The warranty card is in hand, the warranty period has not expired. A month ago I bought a silver pendant with Svorovsky stones, 2 stones fell out. Is it possible to replace or repair it under warranty? In the shop Half a year ago I bought a chain, it broke after 2 months, I wore it carefully, took it off at night. What can I demand from the store and how should the examination be carried out? I left the product for examination, after 2 hours the supposed master called me back and said that I had The gold chain broke after a month. It tore when putting it on. Can I take it back to the store or exchange it? The warranty on the diamond ring ended in July and now I discovered that one of the chambers had been torn out of the headpiece and the stone was lost. I bought the ring at the Moscow Jewelry Factory, what should I do? I bought earrings with pearls and two weeks later a stone fell out of one and was lost, probably on the street. Question? Can I file a claim with the store, the product is not bent or deformed, probably the stone was poorly secured by the manufacturer. Is there any legal guarantee for the quality of stone rolling? My husband and I bought engagement rings with diamonds 7 months ago, today I saw that one diamond was lost, the receipts were saved! is there a solution in this situation or buy cam a month ago I bought a gold bracelet with 9 amethysts, one of them fell out. I didn’t wear it all the time. Can I show it to the store? What is the guarantee that the product will look just like the size of the stones and the product as shown in the catalog? Warranty on the ring. 3 months ago I bought a diamond ring. 1 stone fell out. Is it possible to demand a refund? I bought a silver ring with large onyx stones. Five days later, one of the stones flew off and was lost, leaving a small chip. The store accused me of being careless in wearing it. Can I claim a refund? The Bismarck chain is gold plated. Can you tell me the actual time it takes for the gold plating to wear off if there is also a cross on the chain? Thank you! Hello, I received my order - a chain and a cross made of gold. Why are there no lead seals on the products? A month ago I bought a silver chain, at the moment it was peeling, when I came to the store they took it for examination, giving me a receipt, and then they said that if the examination proves that it is my fault, I will have to pay for the examination. Is this so and why is it Having bought a silver chain in a store, its weight was 7.4 grams, and when I took the chain for examination in the same store, the weight was 7.2 grams, how can I prove that I bought exactly this chain in this store, because the grams did not match Good afternoon I bought silver earrings at a jewelry store. Once, while wearing it, I almost lost one earring. The jeweler suggested that the earrings are too thin, so they bend when fastening or unfastening the earrings, even with light pressure. Can I t
The ring must be examined by a specialist. If it is a manufacturing defect, you have the right to free repair, exchange or return. If this happened through your fault, all responsibility and all expenses lie with you.
The warranty for jewelry is provided for two years from the date of receipt of the product by the buyer. If a manufacturing defect is detected, free warranty repairs, exchanges, and money back are possible.
Jewelry that is broken or damaged due to the buyer's fault is not subject to warranty!
Unfortunately no!
Jewelry broken due to the buyer's fault is not subject to warranty!
When playing with children, doing homework, playing sports and other pleasant and useful activities, take off your jewelry!
As practice shows, gold fastening rings do not unbend on their own.
Most likely, the chain was subjected to a large mechanical load, i.e. she was pulled or pulled hard.
Jewelry damaged due to the fault of the buyer is not subject to warranty repair.
We do not accept responsibility for lost products or parts of products.
What earrings? article number?
Your client number, account number?
If it's a manufacturing defect, it's possible.
You can buy jewelry in our online store www.auditor585.de. For every purchase we issue an invoice
the question is not complete
This must be decided by the jeweler; if it is a manufacturing defect, warranty repair or exchange is possible
Repair at your own expense
This issue should be decided by an expert - perhaps the pearls are poorly secured, perhaps you slept in them and deformed them, perhaps they got wet - the glue has weakened.
You need to show it to an expert jeweler to determine whose fault it was - the factory did not fasten it well or you attached the ring well :))))
Can. The store will contact a specialist - if the fastening is bad - warranty repair, if the damage is due to the client's fault - repair at the client's expense.
Of course, there is no such guarantee. Our jewelry looks much better and more beautiful in real life, because no photograph, even the best one, can convey the shine of gold or silver and the play of color and light on the stones! If you do not like the product, you have the legal right to exchange or return the product within 14 days from the date of receipt and receive a refund. More details here, in our terms of sale:
http://www.auditor585.de/content /38/a-g-b/1/
The ring should be examined by an expert jeweler.
This should be determined by an independent jeweler expert.
This is a fairly thick galvanic factory gold plating, many manufacturers provide a guarantee of up to 10 years.
It all depends on the manufacturer - someone hangs lead seals the old fashioned way
According to German law, the warranty for jewelry is provided for two years from the date of receipt of the product by the buyer. If a factory defect is detected, free warranty repairs, exchanges, and money back are possible.Jewelry that is broken or damaged due to the fault of the buyer is not subject to warranty!
What store are we talking about?
Proof of purchase is a receipt, not grams.
The question did not fit completely, write to us at auditor@online.de
+49 163 641 1541
Jewelry Guarantee
We bought a ring, and on the second day the insert with stones and gold fell out of it as a result of a faulty product, no mechanical impact was exerted on it, the fallen part of the ring was lost. Can I get a refund for a defective ring, if any?